You can return any item for a refund or store credit, or exchange it for a different colour or size within 28 days of receiving your order. We know that having a pain-free, reliable way to return unloved items is very important to you, so we’ve partnered with Collect+ to offer the best FREE UK returns service possible.
Just attach the label you received with your package & drop it off any local newsagent or supermarket offering the Collect+ service. All of these shops have extended opening hours, 7 days a week, making it as easy as possible to return things, whether late at night or first thing in the morning. To find your nearest Collect+ store, click here.
Remember to keep the receipt that the shop provides, so you’ll have proof of postage in case your parcel goes missing. You’ll be able to follow the progress of your return by clicking here.
You can return orders from outside the UK with DHL, on a fully-trackable priority service. Operating outside of working hours & able to collect right from your doorstep, contact our customer care team with your order number & details of your returns, and we'll do the rest! A discretionary return carriage amount will be deducted from your refund.
For items you purchased in a Sale, we will refund the price you purchased your item at. If you would like a refund but can’t return your order to us, then a refund will be at our discretion.
All goods will be inspected on return; if they arrive in an unsuitable condition, you may not be eligible for a refund and we may send the goods back to you. Your return will be processed within 2-3 working days of the goods being received by our warehouse.
Make sure your returns are safely packaged, as we cannot accept responsibility for items that are damaged upon receipt. Although the original packaging doesn’t have to be used, we’d appreciate it if you could try!
Our return address is:
Neon Rose Returns
140 Cheetham Hill Road
Ways you can pay
We accepts payments from Visa, MasterCard, Delta, Solo, Switch/Maestro, Visa Electron and PayPal.
You can safely enter your entire credit/debit card details via our secure server, which encrypts all submitted information. We guarantee that every transaction you make with us will be 100% secure.
Our Secure Shopping Guarantee
Our Secure Shopping Guarantee is your assurance that you’ll never have to worry about credit/debit card safety whilst shopping with us.
Shopping on our website is statistically safer than using your credit card at a high street store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorised computer.
All credit card details are captured over a secure 128-bit Secure Socket Layer (SSL). This means your credit/debit card number is scrambled during the transaction process and, unlike a traditional store, no human ever comes into contact with your card number during the approval process. We NEVER store your card information.
To give you even more security and peace of mind in shopping online with us, we have introduced Verified by Visa and Mastercard SecureCode. These services enhance your existing card account against unauthorised use when you shop with us. To use this service, you must first register with the bank that issued your card. Once you’ve registered and created your own private password with your card issuer, you will be automatically prompted at checkout to provide this password each time you make a purchase.
Your Verified by Visa or MasterCard SecureCode password is not your Neon Rose account password. Neon Rose does not have access to your Verified by Visa or MasterCard SecureCode password.
If you have any concerns about our site security, please contact Customer Care